Managed Support Services - 24X7 Monitoring

We take a different approach to voice (phone systems) and data (computer network) systems management support. Rather than waiting for you to call and alert us of computer problems, we’ll monitor your business computer networking systems 24X7, spot issues almost always before you know about them, fix them fast and cut your down time. It’s a proactive approach that assures your IT computer network systems are available to keep your business running and maximize productivity.

Workstation monitoring & support starts at $50 a month per user

Succeed by Partnering

We’ll take care of your IT netwroking systems, so you can take care of your business. With Vcare SLA - IT business support networking service and maintenance solutions, we’re one step ahead. Your systems stay healthy and running smoothly, so you can focus on serving your customers and running your business.

How do you compete and win?

How do you ensure that your employees have up-to-the-minute access to sales, order processing, production and other business-critical information that is vital for informed decision-making and customer service? By running your business with a fast, reliable, and secure network, monitored 24X7, you can realize all these benefits, and more.

 Network Management Checks and Maintenance

Vmonitoring Dashboard - errors & alerts are visable by our agents, in addition to being emailed/text. Detailed information with error codes results in quick remediation.

Server Maintenance: we’ll check the most vital elements of your Server, drive space change, disk health, hacker attempts, Exchange storage size, event logs, check other SNMP devices such as printers, routers, switches, etc.

PC Maintenance: your systems run efficiently by keeping temporary folders and files clean and running regular Disk Defragmentation.

Network Monitoring/Alerts: instant notification of hardware and software changes or failures, low disk space, detection of new devices on the LAN and other network statuses.

Security & Spyware Scans: We perform weekly virus & spyware scans and remove offending programs. Agent update status is also managed and reported

Patch Management: We take the guesswork out of system patches. Simple reporting will show patch status.

Monthly Reporting: we’ll review your network monthly and send you an easy-to-understand report on the health of your systems.

Remote Support: Our system health agent allows us to take remote control of your systems, so we can resolve problems quickly, saving you time and money.

 Vcare Service Options

We offer you options. With Vcare SLA & Service Packages to support and manage your IT business computer technology infrastructure. Options are available to meet your budget and specific support requirements. Best of all, you can depend on one single vendor to support your computer network and phone system.

Vcare SLA with Help Desk  – for customers that can’t afford systems downtime. This Service Level Agreement is crucial to keep your IT business computer network systems running with high availability and reliability. The service includes 24X7 live network monitoring and priority remediation service with 4 hour response time. Help Desk service is included with better than 180 minutes wait time and quick remediation. One provider to support your network servers, workstations and phone system. Pricing is based on the size of the network and number of users/devices. Call for pricing and details.

Vcare SLA  – same as above, not inluding Help Desk service. Pricing starts at $50/workstation/mth. Call for details.

Vcare Support Pack - for customers that are on a budget. Monthly or annual service packs with blocks of hours. Best efforts response time. 24X7 instant network monitoring service is optional. One provider to support your network and Nortel, Cisco, Wave/TeleVantage or TalkSwitch phone system. Pricing is based on the number of hours per pack. Call for pricing and details.

Vcare Standard Break/Fix Rate – for customers that are on a budget and require limited support. No monthly or upfront commitment. Best efforts response time. Service is provided on a need basis. 24X7 instant network monitoring service is optional. One provider to support your network and Nortel, Cisco, Wave/TeleVantage or TalkSwitch phone system. Pricing is based on hourly rate with a minimum 1.5 hrs per service call. Call for pricing and details.

We can help you choose the best support package to meet your specific business needs.

Contact us at 905-709-2656 | 1-877-709-2656 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it to schedule a free no obligation consultation.

IT business computer, phone system support networking services and maintenance solutions, 24x7 network monitoring managed services, Toronto, GTA, Markham, Thornhill, Concord, Vaughan, Scarborough, Pickering, Brampton, Milton, Mississauga, Ontario