Power your telephone system
with solutions that improve the way you do business
and manage customer calls.
Call Recording - need to verify phone orders. Call recording solutions can eliminate the uncertainty and confirm exact details of a conversation.
Find me follow me - never miss a call with "Find Me Follow Me". Calls and messages are sent to a cell or phone number of choice.
IVR (interactive voice response) - automate and speech enabled auto attendants. Redeploy staff to other business operations while your IVR application gives your client's faster and direct service. IVR technology enables a phone system to interact with a database to acquire information from or enter data into the database. For example, service companies, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.
IVR and Voice Broadcasting - IVR applications are typically associated with inbound calling programs. However, IVR technology can be applied to outbound calling with marketing campaigns or appointment confirmation and are most commonly used with Voice Broadcasting. Examples of the application of this technology include the option to speak with an operator, opt out of a calling campaign, appointment confirmation or taking an outbound survey.
ACD (Automatic Call Distribution) - distributes incoming calls to a specific group of agents in a call center. It is often part of a computer telephony integration (CTI) system. ACD systems are often found in offices that handle large volumes of incoming phone calls from callers who have no specific need to talk to a certain person, but want to talk to a person who is ready to serve at the earliest opportunity.
IVR and ACD Integration - IVR solutions are often integrated with an ACD, which routes incoming phone calls to call center agent work groups. Most typically, an ACD system can route callers to an IVR based on parameters such as time of day or day of the week. A smart IVR can transfer callers back to an ACD system to route the call to the next available agent within an agent group.
Screen Pop - functionality can be integrated with IVR and ACD to display information from the caller on the agent's workstation, so that the agent has caller information readily available without the need to prompt the caller again.
Unified Messaging - receive voice mail by email in your email client or PDA. Store and archive old voice mail messages in your email program for reference.
Some phone systems such as WAVE include many of these solutions built in at no additional cost. Contact us for more information.
We can help you choose the best telecommunication solution to meet your specific needs. Contact us at 905-709-2656 | TF 1-877-709-2656 or
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to schedule a free no obligation consultation.
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